Delivery, Refund and Cancellation Policy

Delivery Policy

1. Products
   1. What is the Process of shipping the items?
   1. Who is the courier company?
   1. How much is the Delivery fee or Free Delivery?
   1. Delivery time to local (all UAE cities) and International?

Refund Policy

1. Merchant will refund the amount in full if only? Or must mention any refund or cancellation fee
2. The wrong product was sent by the merchant.
3. The product is defective?
4. The product was damaged in shipping.
5. The product is not tampered.

*If No refund policy, this must be very clearly communicated to Cardholders before the purchase decision is made, to prevent misunderstanding and disputes. Merchant can clearly mention the process from purchasing the product to payment and delivery process.

Cancellation Policy

1. The expected time span for reporting an item, goods or services ordered to be cancelled/replaced and the related conditions.
2. The conditions under which cancellation & replacement will be allowed

*If No Cancellation policy, this must be very clearly communicated to Cardholders before the purchase decision is made, to prevent misunderstanding and disputes.

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FYI:

Merchant must keep the proof of delivery receipt signed/confirmed by the registered customer for at least 12 months

Refunds will be made onto the original mode of payment and will be processed within 7 to 15 days depends on the issuing bank of the credit card.

Merchant must detail the return, refund, and cancellation policy clearly on the Website to inform Cardholders of their rights and responsibilities